Frequently Asked Questions

How do I buy tickets to a concert/show?

Tickets can be purchased at the Central Box Office located in the Lower Red Entrance of the ASU Convocation Center, by calling 870-972-ASU1 (2781), or online at tickets.astate.edu. For more information call the box office at 870-972-2781.

I bought tickets for an event, but found out I cannot attend. Can I return the tickets or get a refund?

All ticket sales are final. Sorry, no refunds or exchanges.

How many tickets can I purchase at one time?

For most events there is an 8 ticket maximum for a single purchase. For more information please contact the box office at 870-972-2781.

Do I have to buy a ticket for my infant/toddler?

The age limit for ticket purchase can vary from event to event. However, most events require that children age 2 & up have their own ticket. For details on a specific event contact the box office at 870-972-2781.

I ordered tickets online or by phone, but I have not received them. Where are they?

Tickets purchased online may be picked up at Will Call with photo identification the night of the event or you may come by the box office during our regular hours (Monday through Friday 8:30 a.m. - 5 p.m.). The Will Call window is located in the Lower Red Entrance of The Convo. Where time allows, the mail out option is available. Please allow one business day for processing of your order.

I am attending a meeting, where do I go?

Most meetings at The Convo, are held in either Meeting Room A, Meeting Room B, or Meeting Room C. Collectively, these three rooms are known as the Hames Rooms, which are located just inside the Lower Red Entrance of The Convo. Simply enter the building where two sets of double doors have signage for Administration and the Central Box Office. Just inside the entrance is the lobby, where signs will state where meetings are being held for the day. For more details, call (870) 972-3870.

What kind of concessions are available at The Convo?

The Convo has a wonderful concession stand and a number of specialty shops. During concerts and shows the concession stand serves all of your favorite snacks and Coke products.

May I bring in my own food and beverage?

Outside food or beverages may not be brought inside The Convo. Food or drinks, not purchased through one of our approved food services providers is prohibited.

Can I buy tickets the day of the concert or show?

If the concert or show you wish to attend has not sold out, tickets will be available for purchase the day of the show at the box office until one hour before show time. After this time, tickets may only be purchased at the red ticket window, located in the Upper Red Entrance.

How do I get backstage passes?

The Convo does not give out backstage passes.

I work for the media, how do I get photo or media passes?

All media representatives should contact Brad Pietz, Director of Marketing, at 870-972-3870 no later than two weeks in advance of the concert or show.

I purchased tickets, but have physical limitations. Can I get special seating?

For visitors to The Convo with disabilities, the building has ramp access between the Red and Yellow Entrances. Designated parking is located all around the building to provide access not only to the Red and Yellow Entrances, but the meeting rooms and Athletics. Special needs seating is available to all events in The Convo. Call the Central Box Office at 870-972-2781.

Does The Convo have an ATM machine?

For the convenience of our visitors, an ATM machine is located in the lobby of the Red Entrance near the men’s restroom.

Can I bring my camera or recording device?

Rules on flash photography vary by event. Flash photography (no telephoto lenses) is allowed from your seat, but you may not block the aisles to take pictures. As a general rule the use of video recording devices is strictly prohibited.

Where are my seats?

Please click here to select the seating chart for your event.

What if my event is cancelled or postponed?

If for some reason the concert or show you planned to attend is cancelled, we will refund your ticket. If you purchased your ticket with a credit or debit card, the amount will be credited back to your account. If a concert or show is postponed we will honor tickets issued for the previous date/time.

Will I go through security to enter The Convo?

To ensure the safety of all Convo guests, a coat and bag inspection may be conducted on each guest upon entering the facility. It is suggested that guests arrive early to the event to avoid potentially missing the beginning of the show.

What do I need to know about Accessibility and/or parking?

For visitors to The Convo who require special needs for accessibility, the building has ramp access between the Red and Yellow Entrances. Designated parking spaces are located all around the building to provide access not only to the Red and Yellow Entrances, but the meeting rooms and Athletics. Special needs seating is available to all events in The Convo. Call the Central Box Office at 870-972-2781.

I have tickets at the Will Call window, where is it?

The Will Call window is located in the Lower Red Entrance of The Convo.

If I leave The Convo during an event, am I allowed to re-enter?

Once a guest leaves a concert or show at The Convo, they will not be allowed to re-enter.

Is smoking permitted in the Convocation Center?

Smoking inside and outside The Convo is prohibited. In accordance with the Clean Air on Campus Act 734 of Arkansas, smoking is prohibited on state-supported institutions of higher education.

Where can I purchase tickets for ASU Basketball or Volleyball?

ASU Basketball or volleyball tickets can be purchased at the box office located in the Lower Red Entrance of The Convo, or by calling 870-972-ASU1 (2781), or online at tickets.astate.edu. For more information about how to purchase tickets to sporting events please contact the Central Box Office at 870-972-2781.

Who do I contact if I have other questions that are not addressed here?

If you still have questions please contact The Convo Administration Office at 870-972-3870.